1. Introduction

This Subscription Agreement applies to subscriptions provided by Betterclue, hereafter referred to as "the Company" or "Betterclue," offered by its legal owners, unless stated otherwise on the Company's website, agreed upon in writing, or mandated by applicable legislation. The terms "service(s)" and/or "subscription(s)" encompass all subscription services offered by Betterclue to its customers through its platform, referred to as "Betterclue.com," "the service," or "the website."

2. Service Level Agreement (SLA)

Betterclue guarantees an uptime of 99% on its services, ensuring customers can rely on consistent access and performance. Additionally, the Company commits to addressing support inquiries within 24 hours to maintain a high level of customer satisfaction and service quality.

3. Subscription Renewal Policy

Subscriptions are automatically renewed to ensure uninterrupted access to Betterclue services. Customers will receive an email notification three days prior to the renewal date, providing transparency and opportunity for any necessary adjustments.

4. Subscription Cancellation Policy

Customers have the flexibility to cancel their subscriptions until the day of renewal by contacting Betterclue via email or through the company settings within the Application. This policy aims to empower customers with control over their subscription commitments.

5. Subscription Billing Policy

Billing occurs annually to streamline the subscription process and provide customers with predictable payment schedules. Opting for monthly payments incurs an additional fee of €2 per seat, ensuring fair pricing structures aligned with customer preferences and usage patterns.

6. Subscription Upgrade/Downgrade Policy

Customers can modify their subscription plans or adjust seat allocations until the day of renewal without incurring additional fees. This policy offers flexibility to accommodate evolving business needs and ensures customers can scale their subscriptions efficiently.

7. Subscription Suspension Policy

Betterclue reserves the right to suspend a subscription if the terms of this agreement, our Terms of Service, or Terms of Trade are violated. Suspension serves as a measure to uphold the integrity of our services and maintain a secure environment for all users.

8. Subscription Termination Policy

Subscription termination will occur if the account is used to engage in illegal activities, ensuring compliance with legal standards and ethical business practices. In addition to the subscription, the account will also be terminated to mitigate potential risks and safeguard Betterclue's reputation.

9. Free Trial Policy

While no free trial is available, a Free Plan is offered, enabling customers to explore Betterclue's capabilities and determine suitability for their needs without financial commitment.

10. Billing Cycle Policy

Billing cycles are monthly or annually, offering flexibility to accommodate different budgeting preferences and financial structures. Opting for monthly payments incurs an additional fee of €2 per seat, reflecting the administrative costs associated with shorter billing cycles.

11. Auto-Renewal Policy

Subscriptions are automatically renewed, and customers will receive an email notification three days prior to renewal, ensuring transparency and allowing for any necessary adjustments or cancellations.

12. Subscription Pricing Policy

Pricing plans include the "Starter" (free forever), "Pro" (€9 per month per seat), and "Business" (€14 per month per seat) plans. Additionally, a customized "Enterprise" plan is available for businesses with over 50 employees, offering tailored solutions to meet specific organizational requirements.

13. Usage Limitations Policy

Teams, Members, and Boards are unlimited in all plans, providing customers with ample resources to collaborate and manage projects effectively. Some functions may only be available in paid plans, ensuring value-added features are accessible to subscribers who require advanced functionalities.

10. Questions and Information

If you have questions about this Subscription Agreement, please do not sign up for any subscriptions and contact us trough Help Desk before subscribing. By subscribing to any plans, you accept and agree to this Subscription Agreement.

11. Company Information

Betterclue
Priverv
DK35342133
Vilh Carlsens Vej 12
9800 Hjoerring
North Jutland
Denmark

Contact us via the Help Desk.

11. Latest Revision

Latest revision of these Subscription Agreement was made on Feb 21, 2024, at 3:48 PM.