1. Introduction

In the following you can read about what personal data Betterclue collects when you use the website, Betterclue.com,- or communicate with us, and how we process this data. Your rights are subject to applicable law, including the General Data Protection Regulation (GDPR) and data protection law.

For convenience, all legal owners are referred to as "Betterclue", and the content, service and alike as "Betterclue.com," "the service," or "the website.". Please read our privacy policy carefully before using Betterclue.com. By using the service, you accept this policy. If you do not agree, we ask that you leave and no longer use Betterclue.com.

When you use Betterclue.com, we collect the following data necessary for the service to function.

2. Server Logs

To troubleshoot connection issues and resolve security incidents, we might store the following data in our web server log files:

• IP address of the client that sent the request to our web server
• Time and date when the request was received
• User-Agent HTTP request header reported by the client browser
• Status code sent back to the client by the server
• The requested URI navigated to by the client
• The country from where the client request was sent

3. User Analysis

We do not place analytical cookies on your client to analyze your use of Betterclue.com. Our statistics are generated from the analysis of our server log files and are only used to improve the use of Betterclue.com.

We might collect the following data about your session:

• IP address (anonymized)
• Approximate location of the user based on anonymized IP address
• Date and time
• Title of the viewed page
• URL of the viewed page
• URL of the page viewed before the current page
• User's operating system information
• Files clicked on and downloaded
• Link clicks to an external domain
• Browser's primary language
• User agent in the browser

Please note that we do not allow third parties to track our users for advertising purposes.

4. Contact via Email

When you communicate with a @betterclue.com-address, or use any kinds of forms, on the website, we collect the following data:

• Sender's email address and other email header data (such as time)
• Any other personal information inserted by the sender in the email
• All attached files sent by the sender with the email

5. Access and Third Parties

Betterclue.com uses servers located in Denmark and maintained by team.blue Denmark A/S. Betterclue is responsible for operating the mailbox.

Additionally, we do not disclose personal information we collect to third parties (outside of Betterclue) unless legally obligated to do so (e.g., if authorities with a legal basis request data from us).

6. Technical Measures

We have implemented the following technical measures to secure your personal information:

• Modern, secure standards are in place. For example, our web server offers an encrypted connection (via forced HTTPS)
• The software on our servers is regularly updated by our hosting provider, team.blue Denmark A/S

If, despite these efforts, you find a vulnerability in Betterclue.com, we strongly urge you to act in accordance with our policy regarding handling security flaws.

7. Inspection, Correction, and Deletion of Data

Under the General Data Protection Regulation, you have the right, upon request, to access the personal data we process about you and, if necessary, modify or delete them. Contact us if you wish. Since we only temporarily store your full IP address in our server log files, you may need to provide us with additional information, such as your device and browser, as well as the date and time of your visit, for us to fulfill your request.

We store the personal information you provide on servers with limited access, located in a highly secure datacenter provided by team.blue Denmark A/S in Denmark. The datacenter includes a 24-hour guard service and surveillance, ensuring the security of your information. However, we cannot guarantee 100% security for data transfers over the internet. This means there is a risk of unauthorized access to information when data is sent and stored electronically.

8. Updates to this Policy

Betterclue may revise this policy at any time by updating this document. Such changes will be binding for you as a user. Therefore, you should regularly visit this website to review this document.

9. Company Information

Betterclue
Priverv
DK35342133
Vilh Carlsens Vej 12
9800 Hjoerring
North Jutland
Denmark

Contact Betterclue via the Help Desk.

10. Latest Revision

Latest revision of these terms was made May 9, 2024, at 12:30 PM.